“Never Split the Difference” is a book written by former FBI hostage negotiator Chris Voss. The book is a guide to negotiating effectively in both personal and professional settings. Voss shares his experiences and techniques from his time negotiating with terrorists, kidnappers, and other high-stakes situations.

The book emphasizes the importance of active listening, empathy, and understanding the other party’s perspective. Voss also introduces the concept of “tactical empathy,” which involves using empathy as a tool to gain leverage in negotiations.

One of the key takeaways from the book is the importance of using open-ended questions to gather information and build rapport with the other party. Voss also stresses the importance of being aware of nonverbal cues and using them to your advantage in negotiations.

The book also covers strategies for dealing with difficult negotiators, such as those who use aggressive tactics or refuse to negotiate at all. Voss provides practical advice for handling these situations and coming to a successful resolution.

Overall, “Never Split the Difference” is a valuable resource for anyone looking to improve their negotiation skills. The book is well-written and engaging, with plenty of real-world examples to illustrate the concepts presented. Whether you’re negotiating a business deal or trying to resolve a personal conflict, the techniques outlined in this book can help you achieve your goals and build stronger relationships with others.